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Overview

We want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect product, you may request a return or exchange within 7 days of receiving your order.

To be eligible for a return or exchange, the product must be unused, in its original condition, and returned with its original packaging, tags, and accessories where applicable.

Products that have been used, washed, damaged by the customer, or returned without the original packaging may not be eligible for return or exchange.

Some products may be non-returnable due to their nature, including personal care, hygiene-related, customized, or clearance items. The return eligibility of such products will be mentioned on the product page whenever applicable.

To process a return or exchange, we may require your order number, proof of purchase, and photos or videos of the product showing the issue.

If you receive a damaged, defective, or incorrect product, please contact our customer support as soon as possible after receiving the order. Do not send the product back without contacting us first.

Refunds

Once we receive and inspect your returned product, we will notify you whether your refund request has been approved or rejected.

If your refund is approved, the refund will be processed using the applicable payment method. For Cash on Delivery (COD) orders, we may request your bKash, Nagad, or bank account details to process the refund.

Refund processing time may vary depending on the payment method and banking or mobile financial service provider. We will inform you once the refund has been processed.

Please note that delivery charges may not be refundable, unless the return is due to receiving a damaged, defective, or incorrect product.

If you have not received your refund within the expected processing time, please contact our customer support with your order number and refund details.

Late or missing refunds

If you have not received your refund yet, please allow some time for the refund to be processed by your payment provider.

If you paid through bKash, Nagad, bank transfer, or another payment method, processing times may vary depending on the provider.

If the expected processing time has passed and you still have not received your refund, please contact our customer support with your order number and refund details so we can assist you.

If you paid by Cash on Delivery (COD), we will contact you to collect the necessary payment details for processing your refund.

Sale items

Discounted or sale items may be eligible for return or exchange only if they are damaged, defective, or incorrect when received.

Sale items that are returned due to a change of mind, incorrect size selection, or personal preference may not be eligible for a refund or exchange.

Any special return or exchange conditions for a particular sale item will be clearly mentioned on the product page or at the time of purchase.

Exchanges

We offer exchanges for products that are damaged, defective, or incorrectly delivered.

If you receive the wrong product, a damaged item, or a product with a manufacturing defect, please contact our customer support within 7 days of receiving your order.

To request an exchange, you may be asked to provide your order number and clear photos or videos of the product showing the issue.

The product must be returned in its original condition, along with its original packaging, tags, and accessories where applicable.

Exchange requests based on change of mind, personal preference, or incorrect size selection may not be accepted unless otherwise stated on the product page.

Once the returned product is received and inspected, we will arrange the replacement if your exchange request is approved.

Shipping & Return Costs

If you receive a damaged, defective, or incorrect product, we will cover the applicable return shipping cost, subject to verification.

For returns or exchanges requested due to change of mind, personal preference, or incorrect size selection, the customer may be responsible for the return and/or re-delivery charges.

Any applicable shipping charges will be communicated to you before the return or exchange is processed.

Please contact our customer support before sending any product back. Unauthorized returns may not be accepted.

Need help?

If you have any questions about our Refund & Return Policy, need assistance with a return or exchange, or have an issue with your order, please contact our customer support team.

 

Please provide your order number, name, phone number, and relevant photos or videos when contacting us so that we can assist you as quickly as possible.

 

Customer Support:
📞 Phone: +8801814728277
📧 Email: Peakyonline@gmail.com
💬 WhatsApp: +8801814728277

 

Our support team will review your request and guide you through the next steps.