Privacy Policy
Last Updated: September 8, 2026
At Peaky Online Shopping, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.
Who We Are
Our website is operated by Peaky Online Shopping, an online ecommerce store serving customers in Bangladesh.
When you use our website, place an order, or contact us, we may collect certain information necessary to provide our services and process your orders.
What Personal Data We Collect
When you place an order or interact with our website, we may collect information such as:
- Full name
- Phone number
- Email address
- Delivery address
- Billing information
- Order details and purchase history
- Payment-related information
- Information you provide when contacting customer support
- Website usage and technical information such as IP address, browser type, and device information
We only collect information that is reasonably necessary to operate our ecommerce services and provide customer support.
How We Use Your Information
We may use the information we collect to:
- Process and deliver your orders
- Confirm your order and contact you regarding delivery
- Process payments and refunds
- Provide customer support
- Handle returns and exchanges
- Improve our products, services, and website
- Prevent fraudulent or unauthorized activity
- Send important order-related notifications
- Send promotional messages or offers when permitted and where you have agreed to receive them
- Comply with applicable legal and regulatory requirements
We do not use your personal information for purposes unrelated to our business without a reasonable basis or your consent where required.
Cookies
Our website may use cookies and similar technologies to improve your browsing experience.
Cookies may help us:
- Remember your shopping cart and preferences
- Keep you logged in when applicable
- Understand how visitors use our website
- Improve website performance and functionality
- Provide relevant marketing or advertising where applicable
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website.
Payment Information
When you make a payment through our website, your payment may be processed by a third-party payment service provider.
We do not intentionally store your complete payment card details on our own servers unless necessary and permitted by applicable systems and security requirements.
Payment providers may collect and process your payment information according to their own privacy policies and security practices.
For Cash on Delivery (COD) orders, we may collect the information necessary to confirm and deliver your order.
Who We Share Your Data With
We may share necessary information with trusted third parties when required to provide our services.
This may include:
- Courier and delivery companies
- Payment service providers
- Website hosting and technology providers
- Customer support or communication services
- Analytics and marketing service providers
- Government authorities or legal organizations when required by law
For example, your name, phone number, and delivery address may be shared with a courier company so that your order can be delivered to you.
We do not sell or rent your personal information to third parties for their own independent use.
How Long We Retain Your Data
We retain your personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal or accounting requirements.
Order information may be retained for an appropriate period after your purchase for customer service, returns, refunds, warranty claims, and record-keeping purposes.
How We Protect Your Information
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
Your Rights Over Your Data
Depending on applicable laws and circumstances, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Ask us about how your information is being used
- Withdraw consent for certain communications
- Opt out of promotional or marketing messages
Some information may need to be retained where we are required to do so for legal, security, accounting, or legitimate business purposes.
To make a privacy-related request, please contact us using the details provided below.
Third-Party Links
Our website may contain links to third-party websites, services, social media platforms, or payment providers.
If you visit a third-party website through a link on our website, that website will have its own privacy policy and terms. We are not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing their privacy policies before providing them with your personal information.
Children’s Privacy
Our website is intended for general consumers and is not specifically designed to collect personal information from children.
If we become aware that personal information has been provided by a child without appropriate authorization, we will take reasonable steps to address the situation where applicable.
Changes to This Privacy Policy
We may update or change this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or privacy practices.
Any updated version will be posted on this page with the revised “Last Updated” date.
We encourage you to review this page periodically to stay informed about how we handle your information.
Where Your Data Is Sent
Certain information may be processed through third-party services that help us operate our website, process payments, provide delivery services, analyze website performance, or communicate with customers.
These third-party providers may process information according to their own privacy policies and applicable security practices.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Peaky Online Shopping
Phone: +8801814728277
Email: peakyonline@gmail.com
WhatsApp: +8801814728277
Address: Dhanmondi, Dhaka
We will make reasonable efforts to respond to privacy-related inquiries and requests in a timely manner.
